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Who is listening? Who is talking? How are they listening? How are they talking?
Internal communications can include
- Bulletin boards
- Company meetings
- Company outings
- Contests
- Corporate blog(s)
- Corporate newsletters
- Digital media
- Education courses
- E-mail messages
- Formal meetings
- Informal meetings
- Interdepartmental visits or participations
- Internal memos
- Mailings
- Management by walking around
- Mobile phone messaging
- Newsletters
- Print media
- Seminars
- Social responsibility reports
- Training programs
Internal communications is a 3-way street in organizations:
- Employers Communicate to their Employees
- Employees Communicate to their Employer
- Employees Communicate to Other Employees
And #3 has more impact on organizations than numbers 1 or 2.
Communication is the process of exchanging information. Effective internal communications are a critical requirement for successful organizations. Without communication, organizations certainly fail.
Ideally, communications inside organizations are equally shared, equally useful, and equally applied. The same information should be available to all team members, and all team members should have all information and be completely up to date.
Massive amounts of information inside organizations are created, disseminated, exchanged, collected and stored, monitored, organized, revised, and eventually archived or removed.
Internal communications in an organization includes understanding
- Attitudes
- Barriers
- Bottlenecks
- Capabilities
- Channels of communications
- Communication strategies
- Content
- Concerns
- Confusions
- Cost effectiveness
- Differences in communications at differing compensation levels
- Expectations
- Existing methods for communicating among team members
- Differences when communicating upward, downward, or peer-to-peer
- Effectiveness of internal communications
- Feedback mechanisms
- Flow of information
- How communications are supported
- How centralized or decentralized communications may be
- Hunches
- Internal communications formats
- Misunderstandings
- Needs
- Opportunities
- Philosophies
- Policies
- Practices
- Purposes of different types of communications
- Qualities of internal communications
- Quantities of internal communications
- Success of different internal communications techniques and vehicles
- Team members’ priorities of communications
- The “grapevine”
- What part communications play in all other team member activities
